Leadership and Management Skills
The National Occupational Standards (NOS) for management and leadership are statements of best practice which outline the performance criteria, related skills, knowledge and understanding required to effectively carry out various management and leadership functions.
To see the full scope of the standards as one pdf << CLICK HERE >>
Alternatively, take a look at the list below and click the reference number on the left for a summary of that unit.
This is a summary of the key areas.
Section A - Managing self and personal skills
A1 Manage your own resources
A2 Manage your own resources and professional development
A3 Develop your personal networks
Section B - Providing direction
B1 Develop and implement operational plans for your area of responsibility
B2 Map the environment in which your organisation operates
B3 Develop a strategic business plan for your organisation
B4 Put the strategic business plan into action
B5 Provide leadership for your team
B6 Provide leadership in your area of responsibility
B7 Provide leadership for your organisation
B8 Ensure compliance with legal, regulatory, ethical and social requirements
B9 Develop the culture of your organisation
B10 Manage risk
B11 Promote equality of opportunity, diversity and inclusion in your area of responsibility
B12 Promote equality of opportunity, diversity and inclusion in your organisation
Section C - Facilitating change
C1 Encourage innovation in your team
C2 Encourage innovation in your area of responsibility
C3 Encourage innovation in your organisation
C4 Lead change
C5 Plan change
C6 Implement change
Section D - Working with people
D1 Develop productive working relationships with colleagues
D2 Develop productive working relationships with colleagues and stakeholders
D3 Recruit, select and keep colleagues
D4 Plan the workforce
D5 Allocate and check work in your team
D6 Allocate and monitor the progress and quality of work in your area of responsibility
D7 Provide learning opportunities for colleagues
D8 Help team members address problems affecting their performance
D9 Build and manage teams
D10 Reduce and manage conflict in your team
D11 Lead meetings
D12 Participate in meetings
D13 Support individuals to develop and maintain their performance
D14 Initiate and follow disciplinary procedure
D15 Initiate and follow grievance procedure
D16 Manage redundancies in your area of responsibility
D17 Build and sustain collaborative relationships with other organisations
Section E - Using resources
E1 Manage a budget
E2 Manage finance for your area of responsibility
E3 Obtain additional finance for the organisation
E4 Promote the use of technology within your organisation
E5 Ensure your own actions reduce risks to health and safety
E6 Ensure health and safety requirements are met in your area of responsibility
E7 Ensure an effective organisational approach to health and safety
E8 Manage physical resources
E9 Manage the environmental impact of your work
E10 Take effective decisions
E11 Communicate information and knowledge
E12 Manage knowledge in your area of responsibility
E13 Promote knowledge management in your organisation
E14 Support team and virtual working
E15 Procure supplies
E16 Select suppliers through a tendering process
E17 Outsource business processes
Section F - Achieving results
F1 Manage a project
F2 Manage a programme of complementary projects
F3 Manage business processes
F4 Develop and implement marketing plans for your area of responsibility
F5 Resolve customer service problems
F6 Monitor and solve customer service problems
F7 Support customer service improvements
F8 Work with others to improve customer service
F9 Build your organisation’s understanding of its market and customers
F10 Develop a customer focussed organisation
F11 Manage the achievement of customer satisfaction
F12 Improve organisational performance
F13 Manage quality systems
F14 Prepare for and participate in quality audits
F15 Carry out quality audits
F16 Manage the development and marketing of products/services in your area of responsibility
F17 Manage the delivery of customer service in your area of responsibility
F18 Prepare sales proposals and deliver sales presentations
F19 Sell products/services to customers
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